Southwest Healing Massage LLC
Notice of Change
Covid-19 (Coronavirus) Updates:
New cancellation policy added. During these uncertain times you will not be charged a cancellation fee if you need to cancel your appointment for any reason. We understand during this time we are experiencing a different type of normal and want to make this changes easier to get through. Once we are clear from these unsettling times, we will re-enforce the cancellation policy.
No refunds will be issued.
You must cancel 24 hours before your appointment. This is if your appointment is booked 24 hours prior to your scheduled time. You may be subjected to pay our cancellation fee if you don't cancel before time allowed. You may notify us by calling, leaving a voicemail, text, or email. If you don't get a response, make sure your message was sent correctly. Same day appointments which are appointments booked the same day you call, text or email to scheduled it. You may be subjected to pay our cancellation fee which can be up to the full price of the massage. You may notify us by voicemail, text, or email. If you don't get a response, make sure your message was sent correctly. Same day appointments and or a couples massage may be asked to prepay for your massages. If you cancel your appts, your payment will not be refunded but now occur as a cancellation fee. Please understand our time is very valuable and work very hard to accommodate your time as well.
First Time Clients
First time clients please arrive 10 minutes early to give yourself enough time to fill out paperwork. If you are not familiar with where we are located please give yourself extra time, due to previous clients having difficulty finding our location. As a result massage times are having to be cut. Our building is located right behind Albertson's and Valvoline Oil Change. There is a Farmer's Insurance sign on the building as well as Edward Jones Investments. Please call us if you are having trouble finding us. Sorry for any inconveniences. Also please read our cancellation policy. Thank you.
Ending Your Massage
Your massage will be stopped if the therapist feels you're being inappropriate in any way or we believe you are under the influences of alcohol or drugs. We are giving you a professional massage. Sexual comments or anything related will not be tolerated. You will not be welcomed back if a massage is ended. Absolutely no refunds will be given, and a payment will be expected. If we feel threatened in any way, authorities will be called.