You must cancel 24 hours before your appointment. This is if your appointment is booked 24 hours prior to your scheduled time. You may be subjected to pay our cancellation fee if you don't cancel before time allowed. You may notify us by calling, leaving a voicemail, text, or email. If you don't get a response, make sure your message was sent correctly. Same day appointments which are appointments booked the same day you call, text or email to scheduled it. You may be subjected to pay our cancellation fee which can be up to the full price of the massage. You may notify us by voicemail, text, or email. If you don't get a response, make sure your message was sent correctly. Same day appointments and or a couples massage may be asked to prepay for your massages. If you cancel your appts, your payment will not be refunded but now occur as a cancellation fee. Please understand our time is very valuable and work very hard to accommodate your time as well.